Return & Refund Policy
Cancellation
You may cancel your order within 24 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment.
Return & Exchange Policy:
We accept a 30-day return and exchange, which means you can request a return or exchange within 30 days after receipt.
* Please contact service@opuluxify.com if you need to return or exchange your order.
About return or exchange freight fee:
1. For personal reasons such as don't like the product, buyers need to cover the round trip shipping fee.
2. Seller only covers fees for product issues.
3. Use original packaging if possible.
Returns or exchanges can't be accepted as below:
1.Product that have been obviously installed, assembled, or used.
2.Product miss the original accessories or package.
3.All products with temperature digital display are shown on Celsius and cannot be switched into Fahrenheit. We don't accept this reason for return.
NOTE: Please make sure that the size and dimension are appropriate to install. We don't accept the reason of inappropriate dimension.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@opuluxify.com
Contact Information：
Email: service@opuluxify.com
Tel: +86 18508318818
Address: RM601, Block C, Building 21, Zhonghang Gelan Garden, Guanhu Street ShenZhen, Guangdong. 518000