Shipping Policy
We proudly offer FREE shipping via DHL, UPS or other reliable express companies! Please note that we require 1 to 2 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 5 to 10 business days. Please consider any high peak season(such as BFCM), holidays, natural disasters or pandemics may impact delivery times.
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.
Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page.
Please allow 1 to 3 working days for the tracking information to show.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at service@opuluxify.com if you believe you have provided an incorrect shipping address. Please not that we can only correct the address before dispatch.
International taxes & duties:
In rare cases, orders may be charged customs fees by your government, not our site, our website does not levy any taxes. You will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
Available shipping areas:
Now we provide the shipment for the countries and regions below:
North & South America: USA
Contact Information：
Email: service@opuluxify.com
Tel: +86 18508318818
Address: RM601, Block C, Building 21, Zhonghang Gelan Garden, Guanhu Street ShenZhen, Guangdong. 518000